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Privacy Policy

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1. Who We Are

This website provides guidance and support relating to parental conflict, family relationships and child wellbeing.

For the purposes of data protection law, the data controller is:

Devon County Council
Data Protection Officer, County Hall, Topsham Road, Exeter, Devon, EX2 4QD
information.governance@devon.gov.uk

2. Information We Collect

We may collect and process the following types of information:

A. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Information submitted through contact or support forms

  • Messages or enquiries

B. Automatically Collected Information

  • IP address (anonymised where possible)

  • Browser type and version

  • Pages visited

  • Date and time of access

  • Device type

This information is collected through cookies and analytics tools.

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and support requests

  • Provide information about services and resources

  • Improve website content and usability

  • Monitor website performance and security

  • Meet legal and safeguarding obligations

We will not sell your personal data.

4. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Consent – when you submit a form or agree to cookies

  • Legitimate Interests – to improve services and website performance

  • Legal Obligation – where required by law

  • Public Task – where services relate to public service provision

5. Sharing Your Information

We may share information with:

  • Service providers supporting website hosting and analytics

  • Partner organisations providing support services

  • Safeguarding authorities where required

We only share information where necessary and lawful.

We do not transfer personal data outside the UK unless appropriate safeguards are in place.

6. Data Retention

We keep personal information only for as long as necessary to:

  • Respond to your enquiry

  • Fulfil legal or safeguarding responsibilities

  • Meet record-keeping requirements

After this period, information is securely deleted or anonymised.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (where applicable)

  • Restrict or object to processing

  • Request data portability (where applicable)

  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies

We use cookies to improve your experience and analyse website traffic. For more details, please see our Cookies Policy.

9. Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure hosting

  • SSL encryption

  • Access controls

  • Regular monitoring

However, no system can guarantee complete security.

10. Safeguarding & Sensitive Information

If you provide sensitive information relating to family conflict, safeguarding or domestic abuse:

  • It will be handled with care and confidentiality

  • It may be shared with relevant safeguarding services where there is a risk of harm

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last updated” date.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Devon County Council
information.governance@devon.gov.uk
01392 383792
Data Protection Officer, County Hall, Topsham Road, Exeter, Devon, EX2 4QD

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